Careers
Job Title:
Jr Project Analyst
Compensation:
$36,000-$50,000/Year
Department:
Professional Services
Job Description:
The Jr Project Analyst is responsible for device setup and deployment for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. The Jr Project Analyst assists Project Manager with scoped projects
Basic Functions:
- Support Project Manager during all scoped projects.
- New device setup and deployment. This includes desktops, laptops, network equipment, and servers.
- Basic technical support during New Client Onboarding.
- Timely shipping and accurate tracking of client assets.
- Detailed System documentation.
- Communication with customers as required: keeping them informed of progress, notifying them of impending changes, or agreed outages.
- On-site delivery of equipment.
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction.
- Ability to work in a team and communicate effectively.
- Escalate project issues that cannot be completed within agreed service levels.
- Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
- Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
- Document internal processes and procedures related to duties and responsibilities.
- Responsible for entering time and expenses in ConnectWise as they occur.
- Work through a daily schedule in ConnectWise that has been established through the dispatch process.
- Enter all work as service/project tickets in ConnectWise.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience with Windows OS, MacOS, and Microsoft 365.
- ConnectWise Manage, Automate, and Control experience a plus.
- Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization’s key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment.
Educational/Vocational/Previous Experience Recommendations:
- MSP experience preferred but not required.
- Minimum two years of IT experience.
Benefits:
- Competitive salary based on experience and qualifications.
- Health, vision, and dental benefits covered 100% for employee.
- Performance based bonus.
- Full on the job training & support.
- Fun working environment and culture.
- Great opportunity for advancement.
Only local candidates need apply.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
Job Title:
Help Desk Analyst
Compensation:
$40,000 – $60,000.00/Year
Department:
Service and Support
Job Description:
The Help Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
Basic Functions:
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Support of disaster recovery solutions.
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Basic remote access solution implementation and support: VPN, Terminal Services, and Others.
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
- System documentation maintenance and review in ConnectWise.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction.
- Fast turnaround of customer requests.
- Ability to work in a team and communicate effectively.
- Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
- Escalate service requests that require engineer level support.
- Responsible for entering time and expenses in ConnectWise as they occur.
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
- Enter all work as service tickets in ConnectWise.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Advanced understanding of operating systems, business applications, printing systems, and network systems.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization’s key services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast moving environment.
Educational/Vocational/Previous Experience Recommendations:
- MSP experience preferred but not required.
- Minimum two years of IT experience.
Benefits:
- Competitive salary based on experience and qualifications.
- Health, vision, and dental benefits covered 100% for employee.
- Performance based bonus.
- Full on the job training & support.
- Fun working environment and culture.
- Great opportunity for advancement.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
We decided to work with Network Essentials because we needed expert IT help to run our business. As physicians, we are under constant pressure to keep up with technology but do not have the time or expertise required in today's world.
Our current IT is flawless and we keep it up to date with the help of Network Essentials. We have solved many issues over the years but building bridges between different software providers has made our staff more productive.
We would not consider any other IT company!
Our current IT is flawless and we keep it up to date with the help of Network Essentials. We have solved many issues over the years but building bridges between different software providers has made our staff more productive.
We would not consider any other IT company!
We were connected with Network Essentials after several referrals from respected executives and business owners we knew. After interviewing several other highly referred MSPs to find the right fit, we selected Network Essentials because we were looking for a true IT partner that could implement standard software while also adapt to the industry-specific technology that we believe sets our company apart from our competitors.
Network Essentials helped us transition from reactive to proactive with regards to our network, data, and email security. It is difficult to express just how much of a headache technology was for our company previously; we frequently referred to it internally as a necessary evil. Network Essentials has completely changed that mindset. They are organized, knowledgeable, and responsive and truly partner with us so that we feel like we have an entire IT department within our company. Network Essentials is an invaluable resource for our company.
Network Essentials helped us transition from reactive to proactive with regards to our network, data, and email security. It is difficult to express just how much of a headache technology was for our company previously; we frequently referred to it internally as a necessary evil. Network Essentials has completely changed that mindset. They are organized, knowledgeable, and responsive and truly partner with us so that we feel like we have an entire IT department within our company. Network Essentials is an invaluable resource for our company.
We switched out IT services company about a year and a half ago. We had outgrown our IT provider and needed a more professional approach. Network Essentials helped us update our back-office systems to more reliable and secure services. They reviewed all of our current services and suggested changes where necessary. We actually ended up saving money over our previous vendor.
Network Essentials’ services are easy to understand and priced so that you aren’t paying for services you don’t understand. When needed, the support has been timely and with quality people. Network Essentials has a professional process for making sure all your tickets get timely attention and by the right people.
Overall, I have been impressed with their services, processes, and staff and would recommend them to anyone who needs top-notch, professional IT managed services.
Network Essentials’ services are easy to understand and priced so that you aren’t paying for services you don’t understand. When needed, the support has been timely and with quality people. Network Essentials has a professional process for making sure all your tickets get timely attention and by the right people.
Overall, I have been impressed with their services, processes, and staff and would recommend them to anyone who needs top-notch, professional IT managed services.
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