Managed IT Services Charlotte, NC

Managed IT Services Charlotte, NC

Results-oriented IT security and productivity solutions for mid-sized firms in Charlotte, North Carolina.

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IT that strengthens your business

Do you wish IT made business easier rather than being a constant distraction? Not only can Network Essentials take the daily stresses of IT support off your plate, but we’ll improve your efficiency and productivity through IT strategy, and keep your business safe and compliant with our security services.

With an office just minutes from the I-77 and I-485 Interchange, we have been providing managed IT services to Charlotte, NC, business owners since 2002. Our tailored technology solutions are designed to set you up for success – both in the office and when working remotely. Leave your IT to us so you can focus on running your business.

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Benefits of our managed IT services in Charlotte, NC

Customized solutions

Every business is unique; that’s why we offer 100% custom solutions tailored to your goals and budget.

Predictable costs

Our flat monthly rate means no hidden charges even if unexpected network outages or server failures occur.

Reduced risk

Proactive prevention measures and round-the-clock monitoring reduce your risk of costly downtime from network failures, cyberattacks, and data loss.

Increased productivity

Optimization of business applications and team efficiency ensure your business runs as effectively as possible.

Unlimited support

Our expert analysts are available 24/7, meaning you’ll never face an emergency alone.

Proactive, secure, compliant

Systems are designed to be available and secure, complete with the artifacts to prove regulatory compliance.

Our managed IT and security services

Managed IT services

Leave every aspect of your IT management and support to us, so you can focus on running your business.

Cloud and hosting solutions

Improve productivity, reduce costs and increase security with our hosted cloud solutions.

Data backup and recovery

Remain compliant with regulations and never lose access to your data with our data backup and recovery solutions.

Technology roadmap

Let our expert IT consultants guide you on the best course for your business goals and budget.

Managed cybersecurity

Gain peace of mind that your network, systems and data are secure with our comprehensive managed security services.

Data backup and business continuity planning

Ensure your data and systems are organized, secure and recoverable in the event of a disaster.

24/7 monitoring, response and support

Let our 24/7/365 Security Operations Center (SOC) protect against online threats, analyze and prevent security events in real-time, and provide round-the-clock emergency IT support.

In-office and remote-work security

Secure your servers and devices, both on-premises and remotely, with enterprise-class firewalls, MFA, SSO, mobile device planning and more.

Getting started is easy

Discovery

Tell us about your business goals and IT support needs. Then we’ll schedule your on-site assessment and create a proposal.

Onboarding

Experience a seamless and secure transition, with all your IT support requests handled and your systems documented.

Partnering for Growth

Proactive policies and 24/7 monitoring ensure your network runs smoothly. Monthly reporting and quarterly business reviews keep your IT aligned with your technology roadmap and business goals.

Talk to an expert

Network Essentials specializes in IT support for these Charlotte business sectors

Finance

We provide results-oriented IT for financial services firms, CPAs and RIAs, including cybersecurity that complies with SEC and FINRA regulations.

Manufacturing

We help manufacturers maintain 24/7 network availability and security while streamlining their technology to increase efficiency.

Law

As North Carolina’s leading provider of IT services for law firms, we help the legal sector organize its data, save time and improve cybersecurity.

Healthcare

Our managed IT Services for healthcare help practices improve their IT systems, network connectivity and security while remaining HIPAA-compliant.

Get in touch

Network Essentials

10610 Independence Point Parkway Suite C, Matthews, NC 28203

  • (704) 206-8900
  • info@tneus.com
Talk to an expert

Get in touch

Network Essentials

10610 Independence Point Parkway Suite C, Matthews, NC 28203

  • (704) 206-8900
  • info@tneus.com
Talk to an expert
For the first time I can remember, our employees are just plain happy with our technology!
David K.GM, Service Business Charlotte, NC

Frequently Asked Questions

Our managed IT services cover most or all of your technology needs. Our team of trained IT professionals provide:
  • Reactive support: Helpdesk support during office hours (6am to 6pm, Monday to Friday), both onsite and remotely, and 24/7 emergency support from our SOC
  • Proactive security: 24x7x365 monitoring, alerting and response to critical cyber security issues; software patching
  • Network administration, including managing user accounts
  • SentinelOne EDR (endpoint detection and response) to analyze and respond to security threats in real time
  • NIST Cybersecurity Framework-aligned architecture for all clients
  • Annual executive business reviews to ensure IT is aligned with budgets, security threats, and goals
We pride ourselves on being proactive, secure and compliant.
  • Security: As a CISSP (Certified Information Systems Security Professional), our owner instills a “security-first” mindset into every aspect of our operations. Our systems and services are purposely built around the industry gold-standard NIST Cybersecurity Framework to ensure reliability and predictability. We hire an independent third-party to provide us with 24/7/365 SOC services. This ensures our internal security is of the highest standard, which in turn protects our clients. In addition, we are members of Infragard, ISSA and other industry groups to ensure we are forward-thinking about securing our clients’ futures.
  • Benchmarking: We have been part of IT Nation Evolve Peer groups since 2007, which empowers us to benchmark our financials against 3,500 other companies in our industry and continuously deliver better services.
  • Employee satisfaction and training: We keep our employees challenged, well compensated and engaged. Each employee undergoes at least 52 hours of training per year from trained EOS implementation specialists.
  • Availability: Besides our 24/7/365 SOC, our standard office hours are 6am to 6pm, Monday to Friday, meaning our staff are on hand to deal with early morning IT disruptions.
We typically work with small-to-midsize companies with 15-to-400 employees, although we do make exceptions for smaller clients in some cases, such as RIAs.
Our flat-fee support starts at $99 per user per month, with an annual agreement. We guarantee our service: If you are unhappy for any reason, we will cancel the agreement with 30 days’ written notice.
We have a well-defined onboarding process purposely built to minimize downtime and fix lingering issues, while documenting your entire network. Onboarding varies from client to client based on the state of the networking environment and how well the business aligns with our minimum standards. Everything is communicated in advance to limit surprises as much as possible. We are flat-fee based, so you don’t have to worry about unexpected “consulting hours”.
Our services are driven by a service level agreement (SLA) to ensure fast, reliable service. We answer our phones live during standard office hours (6am to 6pm, Monday to Friday). If there is an emergency, we are a phone call away.
We include 24/7/365 monitoring and response to critical system issues (SLA level 1) with all our support offerings. After hours, our on-call engineering team will respond within one hour. Non-SLA-1 after-hours support is not included with our standard support and is billable T&M.
Yes, we provide onsite support as part of our standard services.
We provide in-person training for all new clients during the onboarding process. This covers how to access our services effectively and incident response protocols. All clients also get access to our online training portal, which addresses a wide range of topics like cybersecurity and Office Suite training. We also hold an annual CE cyber-training event, and offer additional compliance-related training with our Advanced Security program.

Find out more about our managed IT services in Charlotte, NC, today

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Find out more about our managed IT services in Charlotte, NC, today

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Name*
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