Managed IT Services Gastonia, NC

Our managed IT services cover most or all of your technology needs. Our team of trained IT professionals provide:

• Reactive support: Helpdesk support during office hours (6am to 6pm, Monday to Friday), both onsite and remotely, and 24/7 emergency support from our SOC
• Proactive security: 24x7x365 monitoring, alerting and response to critical cyber security issues; software patching
• Network administration, including managing user accounts
• SentinelOne EDR (endpoint detection and response) to analyze and respond to security threats in real time
• NIST Cybersecurity Framework-aligned architecture for all clients
• Annual executive business reviews to ensure IT is aligned with budgets, security threats, and goals

We pride ourselves on being proactive, secure and compliant.

• Security: As a CISSP (Certified Information Systems Security Professional), our owner instills a “security-first” mindset into every aspect of our operations. Our systems and services are purposely built around the industry gold-standard NIST Cybersecurity Framework to ensure reliability and predictability. We hire an independent third-party to provide us with 24/7/365 SOC services. This ensures our internal security is of the highest standard, which in turn protects our clients. In addition, we are members of Infragard, ISSA and other industry groups to ensure we are forward-thinking about securing our clients’ futures.
• Benchmarking: We have been part of IT Nation Evolve Peer groups since 2007, which empowers us to benchmark our financials against 3,500 other companies in our industry and continuously deliver better services.
• Employee satisfaction and training: We keep our employees challenged, well compensated and engaged. Each employee undergoes at least 52 hours of training per year from trained EOS implementation specialists.
• Availability: Besides our 24/7/365 SOC, our standard office hours are 6am to 6pm, Monday to Friday, meaning our staff are on hand to deal with early morning IT disruptions.

We typically work with small-to-midsize companies with 15-to-400 employees, although we do make exceptions for smaller clients in some cases, such as RIAs.

Our flat-fee support starts at $99 per user per month, with an annual agreement. We guarantee our service: If you are unhappy for any reason, we will cancel the agreement with 30 days’ written notice.

We have a well-defined onboarding process purposely built to minimize downtime and fix lingering issues, while documenting your entire network. Onboarding varies from client to client based on the state of the networking environment and how well the business aligns with our minimum standards. Everything is communicated in advance to limit surprises as much as possible. We are flat-fee based, so you don’t have to worry about unexpected “consulting hours”.

Our services are driven by a service level agreement (SLA) to ensure fast, reliable service. We answer our phones live during standard office hours (6am to 6pm, Monday to Friday). If there is an emergency, we are a phone call away.

We include 24/7/365 monitoring and response to critical system issues (SLA level 1) with all our support offerings. After hours, our on-call engineering team will respond within one hour. Non-SLA-1 after-hours support is not included with our standard support and is billable T&M.

Yes, we provide onsite support as part of our standard services.

We provide in-person training for all new clients during the onboarding process. This covers how to access our services effectively and incident response protocols. All clients also get access to our online training portal, which addresses a wide range of topics like cybersecurity and Office Suite training. We also hold an annual CE cyber-training event, and offer additional compliance-related training with our Advanced Security program.