Charlotte IT Support Company

Elevate your business by eliminating downtime with unmatched IT support services.

Eliminate Downtime and Save Money with Our IT Support Services in Charlotte

Stop losing time and money to downtime with cost-effective technical support from a leading local IT support company.

Why choose Network Essentials as your IT support provider?

  • Maximize your productivity with IT computer support that guarantees 99.999% uptime for your business
  • Fast-track your return to work with outsourced IT support that responds to tickets within 12 minutes
  • Get unmatched value for IT support with flat fees, a 100% money-back guarantee, and a 30-day opt-out clause
  • Work with trusted IT support specialists who have over 21 years of experience resolving technical issues
  • Launch your IT support services faster with our convenient 15-day onboarding process


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What Clients Say About Our IT Support Firm in Charlotte

For the first time I can remember, our employees are just plain happy with our technology!
David K.
GM, Service Business Charlotte, NC
We were connected with Network Essentials after several referrals from respected executives and business owners we knew. After interviewing several other highly referred MSPs to find the right fit, we selected Network Essentials because we were looking for a true IT partner that could implement standard software while also adapt to the industry-specific technology that we believe sets our company apart from our competitors.
Chris B., CFO
Transportation & Construction
Our Numbers

Why We Are a Leading IT Support Provider in Charlotte

12 Minute
Average response time for all IT support tickets
21+ Years
As a leading source of IT support and services
Uptime guaranteed by our computer support

Network Essentials

IT Support Charlotte

11121 Carmel Commons Blvd STE 350,
Charlotte, NC 28226, United States

Core Features of Our IT Support Services in Charlotte

Seamless Integration for Maximum Uptime

Dive into a world where IT support isn’t just about resolving day-to-day issues but about driving your business forward. 

When you partner with us for IT support and services, you’re assured of a system that always works tirelessly to help you meet your business goals with: 

  • Guaranteed 99.999% uptime
  • A cost-effective flat-fee structure
  • One-hour response time for after-hours support
  • And more

Learn More About The Benefits of Partnering With Our IT Support Company in Charlotte

IT Support in Charlotte

Enjoy Unparalleled Small Business IT Support With Convenient Flat Fees

Imagine a world where your IT budget is predictable and where you’re not blindsided by unexpected costs.

That’s the reality with our flat-fee structure for our managed IT support services. There are no hidden charges, just transparent billing.

The only time you’ll see a change is when you opt for flat-fee project work, approve after-hours tasks, or adjust user numbers.

Partner with us and benefit from a straightforward approach to technical support, ensuring you get maximum value for every dollar spent.

See Why More Than 2K End-Users Trust Our IT Support

Resolve recurring issues faster with help from an IT support specialist in Charlotte

IT Support in Charlotte North Carolina

Get More Out of Your IT Support Services With Our Executive Business Reviews

Success isn’t just about what’s currently happening; it’s about continuous improvement.

That’s why we go beyond traditional IT support services by reviewing, refining, and elevating performance.

Our regular executive business reviews ensure you’re always in the loop and completely aware of how our computer tech support is enhancing your IT landscape.

Also, with an annual NPS campaign, we’re always listening and adapting our IT support accordingly to ensure our services address all of your unique needs.

Enjoy Risk-Free IT Support With Our 30-day Opt-Out Clause

Working with an IT support company should help you resolve technical issues impacting your day-to-day operations.

When you partner with us for computer support, our goal is to meet and exceed your expectations with outsourced IT support that delivers value for your business.

If you’re not seeing any value in our IT support, you can take advantage of our 30-day opt-out clause.

Simply notify us in writing within 30 days, and we’ll turn over all documentation and account controls and end your contract with no penalty.

In addition, our IT support services are backed by a 100% money-back guarantee that ensures you receive everything as outlined in the terms of your contract.

IT Support in Charlotte

FAQs About Our IT Support Firm in Charlotte

What makes your IT support in Charlotte stand out?

Our approach to IT support services is holistic. We don’t just fix technical issues; we strategize, plan, and implement solutions tailored to your business.

With a heavy focus on cybersecurity and a commitment to transparency through our flat-fee structure, we ensure businesses like yours get total value from our services.

Plus, with more than 21 years as local IT support specialists, our experience speaks for itself.

How quickly can you respond to my IT issues?

Time is money when it comes to IT support, and we understand that at Network Essentials.

That’s why our tech support features a 12-minute average response time to tickets. Plus, during normal business hours, phone calls are answered live 95% of the time.

Our dedication to swift response ensures minimal disruption to your operations, letting you focus on what you do best.

How secure are your IT support services?

Unlike many tech support providers, we embed cybersecurity at the core of our services.

We also offer advanced security packages to enhance your business’s digital protection strategy further.

Our partnership with Arctic Wolf provides 24/7/365 Security Operations Center (SOC) services, ensuring you’re always guarded against evolving threats.

How cost-effective are your managed IT support services?

When you partner with us, you’ll benefit from outsourced IT support that operates on a flat-fee basis, ensuring consistent billing.

The only variations you’ll encounter arise from flat-fee project work, approved after-hours tasks, or user adjustments.

This approach ensures you can effectively budget for your business without any unexpected surprises.

How does your onboarding process work for new IT support clients in Charlotte?

Smooth transitions are vital. That’s why our structured client onboarding process ensures your IT support and services are set up swiftly and efficiently.

Within 15 days of signing your contract, we implement immediate fixes and improvements. We take inventory, deploy best practices, and develop a long-term plan for IT investments.

Choose us for computer support and see rapid results and maximum value from the get-go.