Charlotte IT Outsourcing Services

Don’t let a lack of in-house IT expertise get in the way of your business’s growth

Maximize Your Business Growth With Our Charlotte IT Outsourcing

Augment your in-house team or have your IT entirely managed by us—backed by 21+ years of experience.

Why choose Network Esstials for IT outsourcing services?

  • Eliminate downtime and elevate your focus on business growth with 99.999% uptime
  • Enhance your security posture through our cutting-edge cybersecurity services, anchored in CISSP, CISM, and NIST protocols
  • Maximize your ROI with our transparent flat-fee pricing and ironclad 100% money-back assurance
  • Accelerate your workflow with rapid IT support, boasting a 12-minute average ticket response time
  • Make smarter IT decisions with strategic IT consulting from seasoned, HDI-certified professionals with over 21 years in the field


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Request a Quote From Our IT Outsourcing Firm in Charlotte


Why Clients Depend On Our IT Outsourcing Services in Charlotte

For the first time I can remember, our employees are just plain happy with our technology!
David K.
GM, Service Business Charlotte, NC
We were connected with Network Essentials after several referrals from respected executives and business owners we knew. After interviewing several other highly referred MSPs to find the right fit, we selected Network Essentials because we were looking for a true IT partner that could implement standard software while also adapt to the industry-specific technology that we believe sets our company apart from our competitors.
Chris B., CFO
Transportation & Construction
Our Numbers

Why We Are a Leader Among Other IT Outsourcing Companies in Charlotte

12 Minutes
Average response time for technical support
21+ Years
Providing reliable local IT services
Companies rely on our managed IT services

Network Essentials

Charlotte IT Outsourcing

11121 Carmel Commons Blvd STE 350,
Charlotte, NC 28226, United States

Experience Unmatched Benefits From Our IT Outsourcing Company in Charlotte

Managed IT Services

Boost your operational efficiency through our flat-fee managed services, access to seasoned industry experts and a swift 15-day onboarding process.

Cloud Services

Take your cloud to the next level with our migration support, Microsoft 365 expertise, and cloud hosting, all underpinned by 99.999% uptime.


Safeguard critical data with our SOC services, endpoint detection, and incident response, all compliant with CISSP, CISM, and NIST benchmarks.

IT Support

Resume your work swiftly with real-time emergency solutions, a mere 12-minute average ticket response, and a one-hour response for after-hours issues.

IT Helpdesk

Say goodbye to long hold times; our attentive helpdesk picks up 95% of calls live during standard business hours. You’ll speak directly to seasoned Tier 1-3 engineers.

Network Support

Experience uninterrupted connectivity tailored for SMBs through our comprehensive network support, covering design, deployment, security, and ongoing monitoring.

IT Consulting

Steer through pivotal IT choices with guidance from our HDI-certified experts, specializing in planning, budget allocation, and strategic development.

Data Backup and Recovery


IT Outsourcing

Expand your enterprise fearlessly as we leverage our tech prowess to handle your daily IT operations and provide top-notch service and support.

Key Features of Our IT Outsourcing Services in Charlotte

Expert Network Support with Proactive Cybersecurity

In the digital age, a robust network isn’t just a luxury—it’s your business’s lifeline. But as threats evolve, so should your defenses.

With Network Essentials, you’re not just getting technical support; you’re arming your business with over two decades of network management expertise. Our focus?

Keeping your network running smoothly while proactively defending against cyber threats. And with a 12-minute average response time to tickets, you can be sure that support is always just a call away.

Boost Your Business Productivity with Our IT Outsourcing Firm in Charlotte

IT Outsourcing Company in Charlotte, North Carolina

Customized IT Outsourcing Services with No Surprise Charges

Don’t let unforeseen IT expenses throw your growth trajectory off course. Experience unparalleled transparency and predictability with our set rates—a feature you won’t find with most IT outsourcing firms.

Invest only in the Charlotte IT outsourcing services you truly require, be it 24/7 helpdesk support, cybersecurity measures, disaster recovery plans, or server assistance.

Rest easy knowing your invoice will be free of unexpected charges, setting us apart from the competition.

Strengthen Your IT Landscape with Comprehensive Security Measures

Why settle for less when it comes to cybersecurity?
Elevate your defenses and join the ranks of over 45 businesses, financial institutions, and healthcare providers who trust us.

Transform your IT landscape into an unassailable stronghold with features like:

  • Real-time threat detection and alerts (SIEM)
  • Cutting-edge security solutions
  • Strategic cybersecurity planning
  • Employee cybersecurity awareness training

Opt for the robust, streamlined security measures that small and large businesses rely on.

Charlotte IT Outsourcing Services

Reduce Your IT Expenses through Our Outsourcing Solutions

Reduce payroll and end unpredictable IT spending when you choose our outsourcing IT services in Charlotte.

IT outsourcing services in Charlotte

Accelerate Ticket Resolution and Boost Productivity

Don’t let persistent IT hiccups grind your operations to a standstill, costing you valuable time and money.

Stay ahead of glitches with our proactive outsourced IT services. Receive real-time security alerts that act as your first line of defense against system vulnerabilities.

Gain 24/7 access to local IT pros who understand your business inside and out. Track ticket statuses through our top-tier ticketing system and stay updated via a transparent public dashboard.

Experience Zero-Risk IT Services

Do you feel like you’re not getting the value you expected from your outsourced IT services? No worries. We’ve got a 30-day opt-out clause.

Just shoot us a written notice within those 30 days, and we’ll transfer all your documentation and account controls back to you, no strings attached.

Plus, our 100% money-back guarantee ensures you get precisely what was agreed upon, giving you absolute peace of mind.

Outsourced IT Services in Charlotte, NC

FAQs About Our Outsourced IT in Charlotte, NC

What types of businesses do you serve in Charlotte?

Network Essentials is proud to offer specialized managed IT services to a diverse range of small and mid-sized businesses (SMBs) in Charlotte.

We cater to various industries, including healthcare, finance, retail, and manufacturing.

Whether you're an IT Manager looking for additional support, an Operations Manager aiming to streamline processes, or a C-suite executive like a CEO, CIO, or CISO seeking robust IT solutions, we have the expertise to meet your unique needs.

What's included in your flat fee structure?

Our transparent flat-fee structure is designed to take the guesswork out of your IT budgeting. It covers a wide array of services, from cybersecurity measures to regular network maintenance and support.

The only instances where you might see a change in your billing are if you opt for special project work billed separately, approve tasks to be completed after regular business hours, or make changes to the number of users in your organization.

This approach allows you to plan your IT expenses without any hidden costs or surprises.

How quickly can you resolve IT issues?

We understand that in today's fast-paced business environment, every minute counts. That's why we've committed to an average ticket response time of just 12 minutes.

For after-hours emergencies, we guarantee a one-hour response time. Additionally, our helpdesk support services are highly responsive, answering 95% of calls live during regular business hours.

This ensures that you're never left in the lurch and can get back to business as quickly as possible.

How secure are your IT services?

At Network Essentials, we take the security of your data and network very seriously.

Our services are compliant with industry-leading standards such as CISSP, CISM, and NIST. We offer advanced cybersecurity packages that include features like endpoint detection and response (EDR), as well as Security Operations Center (SOC) services.

Our proactive approach aims to identify and mitigate risks before they can impact your business, thereby reducing the potential for costly downtime.

What makes you different from other IT outsourcing firms?

What truly sets Network Essentials apart from other IT service providers in Charlotte is our extensive experience—21 years in the industry—and our exceptional customer satisfaction rating of 98.3%.

We also place a unique emphasis on cybersecurity, ensuring that your business is protected from all angles. Additionally, we offer a 100% money-back guarantee and a 30-day opt-out clause.

This means you can partner with us with complete confidence, knowing that we are committed to delivering value and peace of mind.