When you call Network Essentials, you do not get an anonymous ticket queue. You get engineers and specialists who know your name, your network and your business. Every person below works from the Charlotte area. The help desk answers live from 6am to 6pm, Monday to Friday, and clients have an after-hours on-call engineer who is a member of this team, not an answering service.
Leadership
The people setting the direction, and still picking up the phone.
Kyle
Kyle founded Network Essentials in 2002 and has 30 years in the IT industry. He built the company around a simple mission: helping small businesses run smarter, safer and more efficiently through technology. Security first is the standard he sets for every client engagement, and the company's agreements are month-to-month because he would rather earn a client's trust every month than hold it with a contract.
David
With more than 25 years of experience in the IT industry, David brings a strong blend of technical expertise, operational leadership and client-focused service. Responsible for overseeing service delivery, client satisfaction and operational efficiency, he works closely with both clients and internal teams to ensure consistent, reliable support and measurable business value. Throughout his career he has developed extensive experience solving complex technical challenges, improving service operations and helping businesses leverage technology effectively. His passion for building strong client relationships and delivering exceptional service helps ensure every client receives solutions that support their goals and long-term success.
Andrea
Andrea leads sales and marketing at Network Essentials. She helps Charlotte businesses work out what they actually need, and just as often what they do not, with no-pressure consultations and straight answers about scope and cost.
Sales and Client Success
Your day-to-day contacts, from the first conversation through every quarterly review.
Allen
Since joining the company in February 2023, I have helped local businesses navigate IT and cybersecurity challenges through managed IT and co-managed IT services. With a business administration degree and a background in sales and small business consulting, I specialize in understanding business needs and developing technology solutions that help organizations achieve their goals and grow with confidence.
Slade
I joined Network Essentials in May 2024 as a solutions engineer, focusing on project scoping and solution design. With over 24 years of experience in network administration and engineering, I enjoy learning about new technologies, especially AI. Outside of work, I spend as much time as possible with my family, enjoy building things, following motorsports and exploring new technology. I also have both a dog and a cat. What I enjoy most about working at Network Essentials is collaborating with a great team to solve IT challenges. The company value that resonates most with me is Security First, because it is a principle we genuinely live by every day.
Marketing
The people who make sure Charlotte businesses can find us and get a straight answer when they do.
Ed
Ed helps Charlotte businesses find Network Essentials and get a straight answer when they do, from the website and search through the first conversation. Full profile and photo coming soon.
Kennedy
Kennedy looks after how Charlotte businesses find Network Essentials: the website, search, and the reporting that shows what is working. Full profile and photo coming soon.
Projects and Automation
The engineers who scope, build and automate what the help desk then supports.
Jeremy
Jeremy leads the projects that move clients forward: migrations, network builds and the larger initiatives the service desk then supports day to day.
James
James joined Network Essentials in April 2024 as an Automation Engineer, designing automated workflows and systems that streamline internal processes and improve efficiency. With a background in software engineering, scripting, C# and endpoint management tooling, he thrives on solving complex problems the right way, no corners cut. Outside of work, he is a devoted husband, dad of three and Jiu Jitsu enthusiast who loves coaching youth sports and cheering on his Detroit teams.
Technical Team
The service desk and system analysts who answer when you call.
Brittany
I have been with Network Essentials for eight years and have had the opportunity to work in both the help desk and projects departments, which has given me a well-rounded perspective on our clients' needs and our internal operations. In my current role, I focus on ensuring client tickets are resolved completely, promptly and to each client's satisfaction. I also help train team members and contribute to developing the workflows and processes that keep our team running efficiently. What I enjoy most about my role is helping my team work through complex challenges and supporting their professional growth. Strong communication, effective time management and a commitment to seeing every task through to completion are values that guide my work every day. I firmly believe that the job is not done until it is 100% complete. Outside of work, I enjoy kayaking, camping, pickleball, hiking and spending time with my family. I also have two dogs and two cats that keep life fun and interesting.
Piter
I've been with Network Essentials since 2015, where I manage internal tools, support complex technical issues and enjoy learning new technologies while helping others grow their skills. My career began in customer service and training roles, giving me a well-rounded perspective that complements my jack-of-all-trades approach to technology. Outside of work, I enjoy gaming, building computers, reading, shooting sports and attending concerts, and a fun fact about me is that I can vibrate my eyes rapidly. What I value most about Network Essentials is the strong sense of teamwork and recognition, and I strongly believe in the Ownership Mindset: taking responsibility for challenges and learning from every experience.
Paige
I've been with Network Essentials since 2024, where I handle help desk escalations and help mentor fellow technicians. With a strong MSP background, I enjoy tackling complex issues, continuously learning and sharing that knowledge with the team. I'm a bit of a Jill of all trades and enjoy working across a wide range of technologies. What I enjoy most about working here is the culture. We genuinely enjoy spending time together both inside and outside of work, and the company value that resonates most with me is Adventure, because growth often comes from stepping outside your comfort zone. Outside of work, I enjoy reading, gaming, hiking, dancing, sewing and crafting. My husband is also in IT, and we share our home with two rescue dogs, Bitz and Daisy.
Mike
I've been with the company for nearly four years, bringing three years of experience in IT support within the MSP industry. I take pride in being someone clients can count on when technology issues arise, not only resolving problems but also making sure they feel supported throughout the process. As a trusted first point of contact, I support a diverse client base by managing Microsoft 365 and Entra ID environments, troubleshooting technical issues and working closely with engineers and project teams to deliver timely solutions. I also track ticket trends to identify recurring issues and help prevent future disruptions. My commitment to reliability, performance and customer service earned me a Core Values Award in 2023 and Employee of the Year in 2024. I enjoy building strong relationships with clients and helping ensure they have a positive experience every time they reach out for support.
Julio
I have been with Network Essentials for three years, building a strong foundation in IT support, systems administration and infrastructure projects. As a system analyst, I troubleshoot technical issues, build and deploy computer systems and assist with larger initiatives such as network deployments, firewall upgrades and system migrations. Throughout my time here I have expanded my expertise across Microsoft technologies, including Active Directory, Intune, Entra ID and Exchange, as well as business firewall and networking platforms and automated computer deployment. I enjoy solving technical challenges, learning new technologies and helping ensure our clients' systems remain reliable, secure and efficient.
Alec
I've been with Network Essentials for three years, helping clients maintain daily operations while managing network connectivity, security, user permissions and licensing. With a background in information systems, a master's in cybersecurity and previous MSP experience, I specialize in networking and security. What I enjoy most is helping people solve complex technical issues and learning something new along the way. Outside of work, I enjoy gaming, reading, D&D, sports and spending time with friends. A fun fact about me is that I'm certified in scuba diving, including night and deep-water diving. The company value that resonates most with me is Do It Right, and I appreciate the great people and flexibility that make Network Essentials a great place to work.
Jason
I joined Network Essentials four months ago, where I focus on supporting clients through micro-projects and technical initiatives. My background with the Microsoft Software and Systems Academy (MSSA) provided a strong foundation in technology and sparked my passion for continuous learning. What I enjoy most about my role is the opportunity to learn new skills and take on new challenges every day. I appreciate the collaborative culture at Network Essentials and believe that teamwork is the key to solving problems and delivering great results for our clients. Outside of work, I enjoy spending time with my family and my two German Shepherds. While I like to joke that I'm the most boring person you'll ever meet, I value hard work, continuous growth and being a dependable member of the team.