Network Essentials

Jobs: Systems Analyst

A Systems Analyst contributes to the Network Essentials, INC mission by providing reactive technical end user IT support, as well as proactive client requests and project support. The System Analyst will show a sense of urgency in providing excellent service to our clients, as well as setting, and managing expectations. 
 
Responsibilities: 

  • Answer incoming calls and document client issues 
  • Provide both remote and onsite technical assistance with computer hardware and software installs and repair 
  • Timely resolution of service and project tickets while providing comprehensive documentation of the issue and the resolution to ensure SLAs are met. 
  • Follow proper escalation process 
  • Inventory management 
  • Shipping/Receiving of client hardware and inventory 
  • Support existing Backup Technologies 
  • Participate in On-Call rotation 

Requirements: 

  • Previous MSP experience preferred 
  • Ability to multi-task and work independently 
  • Excellent communication skills with clients and co-workers at both technical and non-technical level  
  • Ability to follow process while always looking for possible improvements 
  • Being able to adapt and learn quickly 
  • Must be organized, innovative and flexible 
  • Knowledge and experience with Windows OS, MacOS, and Office 365. 
  • Experience troubleshooting basic networking principals 
  • Hardware, network, and PC operating system trouble shooting skills 

     Network Essentials provides Security focused Managed IT Services to small to medium sized businesses headquartered in Charlotte, NC. We offer competitive salary, fantastic benefits, and plenty of room for advancement.